Marks & Spencer, a major British retailer, experienced technical issues that caused its website and app to go offline for several hours. Customers were greeted with a message apologizing for the inconvenience and assuring them that efforts were underway to resolve the problem and restore access to online shopping.
The disruption was attributed to a third-party service provider experiencing technical issues that affected Marks & Spencer’s website and app. The company spokesperson apologized for the inconvenience caused to customers and expressed hope for a quick resolution to the problem so that normal online shopping operations could resume. This incident is part of a trend where many British retailers have faced online disruptions in recent times.
For example, in March, Sainsbury’s, the second largest supermarket group in Britain, also issued apologies to customers for being unable to fulfill online orders due to technical difficulties. This highlights the growing challenge faced by retailers in maintaining seamless online operations and meeting customer expectations for a smooth shopping experience. Despite these challenges, Marks & Spencer remains a strong presence in the British retail landscape and recently released annual results suggesting a significant increase in profits.. Technology/articles/2024-05-18/britains-m-s-sorry-after-website-and-app-hit-by-technical-issue”>Read More Here
